Gamestation.net shipping policy
Be advised, as is per Amazon’s shipping policy, your order may take up to two business days to be processed before being shipped from our warehouse. This is for all shipping methods including Amazon Expedited and FedEx Express services. Business days are Monday – Friday excluding US national holidays.
Please keep this 48 hour processing window in mind for time critical orders. If you have questions or concerns regarding this, please call our toll-free number 866-600-3684 ext 305 Monday – Friday between 8:30am and 4:00pm CST. Also, for questions that aren't time critical, you may contact our shipping department at shipping@gamestation.net . Please allow two business days for all e-mail responses.
Shipping times for Amazon Standard shipping are typically 3 to 5 business days from the time your package ships, not from the time you order. Some Amazon Standard shipments may require longer transit times (based upon the destination and shipping method used) but typically should not exceed 7 to 14 business days. Amazon Standard shipping on international orders is approximately 6-10 business days from the time your package ships.
Shipping times for Amazon Expedited are typically 2 to 3 business days from the time your package ships. If your package is shipped via US Priority mail, it could take slightly longer as the US Postal Service does not guarantee the delivery date of Priority Mail packages. FedEx Express Saver is guaranteed to be a 3 business day ship (from the time your package ships). Keep in mind that it is our choice as to which carrier we use when you select Amazon Expedited as your shipping method. If you prefer one shipping service over another, please call your order in by telephone.
If you require an order to arrive by a specific date then you need to call us and speak with our shipping department regarding your order. Toll-free for USA: 1-866-600-3684 ext 305. This is the only way to guarantee a shipping date and arrival date.
Cut-off Times
- We ship daily Monday – Friday at 12:00 pm CST for FedEx Ground and Home Delivery packages.
- FedEx Express ships daily Monday – Friday at 2:00pm CST.
- FedEx Ground/Home Delivery and FedEx Express will not deliver to a P.O. Box, APO, or FPO
- Shipping time for all US Postal including standard and expedited is 3:00 pm CST.
Per Amazon shipping policy, we are only authorized to ship to the address provided to us by Amazon. No phone in address changes will be accepted so please be sure your billing and shipping information is up to date with Amazon before placing your order! (Hint: turn off One-Click Ship in order to make changes to your account during check-out.)
All postal packages will contain delivery confirmation via the US Postal service. This is not a full tracking service like you would receive with FedEx. Delivery confirmation does give some updated information as your package is in transit to you. Upon delivery to the address you have submitted to us through Amazon, you package will be marked as “Delivered” by the US Postal service. We insure all packages against damage and loss it transit at no additional charge.
Claims
Claims concerning damage or missing items in your order should be made within 2 business days of receipt or your order. Packages lost in transit will be covered as follows.
- If the package tracking number or delivery confirmation number does not state that the package was delivered, your package is covered.
- However, if a package is marked as delivered, we assume no responsibility for replacing the package. If you wish to take further steps to guarantee your package against theft (after time of delivery), please call our shipping department for details (normal business hours Monday-Friday 8:00 – 4:00 PM CST). One option is Direct Signature Required.
If you have any further questions that are not covered here or have questions concerning any of the information included here, please feel free to call us at 866-600-3684 ext 305 or email us at shipping@gamestation.net . Thanks! | 
866-600-3684 
